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If your order has already been shipped, you will see a tracking number. A tracking number allows you to see where your package is and to get an idea of how soon it should arrive. By tracking your package you will be able to see whether something has gone amiss on the shipper's end. If something has gone wrong, contact our customer service department immediately at (510) 897-1890, so we can help rectify the situation.
Order Has Not Shipped
- Make sure you are aware of the product's processing time. "In Stock" products require 1 full business day processing time. (Please Note! We do not process or ship orders on weekends or holidays.) Some products require additional processing time, such as 2-3 business days or more.
- See the Fast Answer title "Order Delays & Prevention"
- If an order is outstanding for more than 2 weeks, we will automatically cancel it and inform you of this via email.
- It is possible that unforeseen circumstances have lead to the delay of your order. If you believe this to be the case, send an email to service@ZipZoomfly.com inquiring about the hold up. We are usually able to send a response in approximately 1 business day. If you need a quicker answer, call us at (510) 897-1890.
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