ZipZoomfly Return Policy

This policy covers any and all returns, exchanges, replacements and refunds of items.

Bundles

Return Period: See the return policy for each individual product.
Refund Amount: Refund price of item is based on the item's unit price at the time of purchase.
Eligibility: Defective products or products where the seal of included software is broken, can only be returned for repair or replacement.

Wish List Items

Return Period: Returns must be initiated within 30 days from the date the item is shipped.
Refund Amount: No Refunds are accepted.
Eligibility: Defective products are eligible for repair or replacement.

CPU&s, Hard Drives, Memory and Monitors

Return Period: Returns must be initiated within 15 days from the date the item is shipped.
Refund Amount: eligible for full refund minus 15% restocking fee.*
Eligibility: Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

For the Following items

Return Period: Returns must be initiated within 30 days from the date the item is shipped.
Refund Amount: No Refunds are accepted.
Eligibility: Defective products are eligible for repair or replacement.

Request RMA

All returns, replacements, and refunded orders must be accompanied by a return merchandise authorization (RMA) number.

To receive a RMA number, complete the RMA Request Form. All RMA numbers are valid for 10 days from the date of issuance. Please write your RMA number legibly on the return label or outside packaging.

Check your item's product page to find information regarding the products' warranty provider and any available warranty service. If ZipZoomfly is the warranty provider, obtain a RMA number from us by completing ZipZoomfly's RMA Request Form.

If a manufacturer or other third party is the warranty provider, you must obtain a RMA number from them. Your warranty provider's contact information is provided under the warranty section of your item's product description.

In all cases, you must have a RMA number.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA.
Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.

Pack and Send Return

Include your product and all original packaging, documentation and accessories with your return. All products must be returned in like-new condition. Returns must include any and all original UPC codes, serial numbers and bar codes to be eligible for refund.

Mark your package clearly with your RMA number, and our return address information:
ZipZoomfly Returns Department
39889 Eureka Drive
Newark, CA 94560


Make sure to double check your information to prevent possible delays or errors in the processing of your return.

Applicable Fees and Costs

All returns must be shipped customer prepaid and are subject to a 15% restocking fee.*
Charges will be applied for all parts and accessories missing from your return.

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee* of 15% plus applicable shipping and handling fees.

After Processing Your Return:

Please wait 5-10 business days for refund.
Items are repaired or replaced with an identical item. ZipZoomfly will not substitute your items, or replace your item with a different or 'similar' item.

*For California Residents:

Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. For further information, please refer to Sales and Use Tax Regulations