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Privacy & Security

Privacy Policy

ZipZoomfly's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ZipZoomfly when you interact with our website, emails and advertisements, or when you call our sales or support associates. To learn more about what type of information is collected, how it is used, whom your information may be disclosed to, and how we protect your information, please continue reading.

We take the protection of your information seriously, and actively implements stringent safeguards to protect your personal information. ZipZoomfly does not trade or sell your personal information, or any other information which may identify you, to anyone. The information we collect is used to process your order and to enhance your shopping experience. We monitor customer traffic patterns and site usage in order to help us refine the layout of our store and monitor for any difficulties that may occur as a result of changes and updates we make.

Your Consent

By using our web site, you are agreeing to let us collect the aforementioned information and use it in the said manner. Any and all changes to our privacy & security policy will be posted on this page.

ZipZoomfly will cooperate with law enforcement agencies to identify any individual who attempts to use our services for illegal activities. We will also report any activity we believe to be unlawful to the proper authorities. Additionally, we may release account information when we feel that such a release is necessary to enforce the terms of our user agreement, or to protect the rights, property, and safety of our customers, ZipZoomfly, or others.

Other sites accessible through ZipZoomfly have their own privacy policies and data collection practices. Please consult each site's privacy policy. ZipZoomfly is not responsible for the actions of third-parties and third-party sites.

Secure Servers

Our secure server uses advanced encryption and firewall technology to keep your personal information private. All information you input is encrypted through our secure server layer (SSL) software so that it cannot be read if intercepted while it travels to our ordering system. Once received, ZipZoomfly employs strict security measures to protect against the loss, misuse, or alteration of your information.

Our site is secured by Thawte, a subsidiary of Verisign, and a global standard in online security. ZipZoomfly also carries the CNET certification with 3 out of 3 stars, Dealtime Certification, and a Bizrate.com Gold Certification.

Your Personal Information

When you place an order at our site, you provide us with your name, email address, address, phone number, and credit card information (unless paying by cashier's check or money order.) We collect this information to process your order and keep you up to date on its status. Your credit card number, expiration date, and billing address are used for billing purposes only and are discarded from our system once they are no longer needed to process your order.

We may use your IP address and ISP name to help us diagnose problems with our server, and administer our web site. Your IP address may also be used to gather broad demographic information, as well as observe customer traffic patterns and site usage. This information is used to improve customer experience and refine the design and layout of the store.

Third Parties

In order to serve you best, all credit card transactions are handled by a reputable third-party banking institution. This institution is under strict obligation to keep your personal information private. We begin processing your order once the bank authorizes your credit card.

ZipZoomfly works with third parties that perform various vital functions include shipping and delivering of packages, fulfilling orders, et cetera. These third parties will have access to only the personal information necessary for them to carry out these functions on our behalf. They are also under strict obligation to keep your personal information private.

ZipZoomfly may provide aggregate statistics about our customers, sales, traffic patterns, and other shopping information, to reputable third-party vendors or our marketing partners. These statistics do not and will never include any information that identifies you personally.


Email Notifications

Those who create an account and sign up for our newsletter agree to receive notifications regarding important functionality changes to our web site and special offers that we think you will find valuable. If you would no longer like to receive these emails, simply unsubscribe from our mailing list.


Contests and Surveys

From time to time, we may run contests or other promotions on our site that asks you for contact and demographic information. If you win, we will send your prize to the address you entered into our system, and notify you by email. We may also use your contact information to notify you about other ZipZoomfly promotions, specials, site additions that you may also enjoy. If you prefer not to receive these emails, please follow the simple instructions on the bottom of such an email, and we will remove you from our mailing list.


ZipZoomfly may also occasionally administer surveys at our site that request your opinions and demographic information. Your contact information is not collected: Survey answers are strictly confidential and you will never be contacted to disclose them. Survey data is collected and used solely for the purpose of bettering our customer service. If you do not wish to participate in a survey, simply decline to participate when asked.

Cookies

"Cookies" are small pieces of information that are stored by your computer's browser. There are two types of cookies, "Stored," and "Per-Session." Stored cookies are saved onto your hard drive whereas session cookies are not. If our web site is left idle for over 30 minutes or if the browser is closed, the per-session cookie will be deleted. We use cookies to keep track of your current shopping session, for example, the current contents of your shopping cart.

ZipZoomfly does not use cookies to store or retrieve your personal information.

Most web browsers enable cookies by default, but these settings can be altered. To place an order on our website, per session cookies must be enabled, but stored cookies do not.

To alter your cookie settings in Internet Explorer and Netscape

  • Internet Explorer 6.0:
    • Choose Tools -> Internet Options
    • Click the Privacy tab
    • Move the slider to determine which setting you prefer (choose one that allows cookies)
    • You can also click on Advanced for specialized cookie treatment
  • Internet Explorer 5.0:
    • Choose Tools -> Internet Options
    • Click the Security tab
    • Click Internet, then Custom Level
    • Scroll down to Cookies and choose one of the two options
  • Internet Explorer 4.0:
    • Choose View -> Internet Options
    • Click the Advanced tab
    • Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies
  • Netscape 7:
    • Go to Edit -> Preferences -> Privacy & Security menu
      Your cookie choices can be changed there
  • Netscape 6:
    • Go to Edit -> Preferences -> Advanced menu
      Your cookie choices can be changed there
  • For other browsers: please click on "Help" within your browser for assistance

Order Verification

Some orders will require verification before they can be processed further. When you ship an order to an address that is not on file with your credit card company, we must call and verify the purchase with the credit card holder. This is to protect you from potential loss if your card is lost, stolen or misused. To avoid potential delays, please add your common shipping addresses to your credit card.

It is the member's responsibility to safeguard his or her login and password. ZipZoomfly assumes that all orders placed using member login and password information are valid, and authorized by the account holder. ZipZoomfly is not responsible for fraudulent orders. If you believe your account information is compromised, or your account victimized by fraudulent activity, please contact one of our customer service representatives right away so necessary actions can be taken to secure your account.

Questions?

If you have any questions about this privacy statement, ZipZoomfly's practices, or your business with ZipZoomfly, please contact customer service at: service@ZipZoomfly.com

Please check back occasionally for any updates or changes to our privacy policy.

To see more information on our certifications and dedication to customer service and security, go to our Certifications page.

Privacy and Security Tips

If you would like to read more about how you can protect yourself while browsing the web and purchasing online, view these helpful articles.

Microsoft - Protect yourself: Keeping your information secure.
http://www.microsoft.com/protect/yourself/default.mspx

Microsoft - Safe, Legal Online Shopping Tops Microsoft's Holiday Wish List
http://www.microsoft.com/presspass/features/1999/12-15privacy.mspx

The Federal Trade Commission Site Seeing On the Internet
http://www.ftc.gov/bcp/conline/pubs/online/sitesee.shtm