Order Information

Ordering from ZipZoomfly is Easy!

Fill your Cart

When you find something you want to purchase, simply click the Add to Cart button on that item's page! If you change your mind or find a better item, you can always take things out of your cart later.
After each item you add, you will have the option to continue shopping or move on to checkout. You can also access your shopping cart at any time by clicking the View Cart icon located on the top right of your page.

Checkout and Log In

Once you are ready to checkout, go to your cart and select Check Out.
If you have not already logged in, do so now. If you do not have a ZipZoomfly account, go to Create an Account to enter your current billing and shipping information.

Verify Shipping and Billing Information.

Once you log in, review your information to make sure it is accurate and current. Make any necessary changes and click 'Next'.

Choose Shipping Method

Choose your preferred shipping method. For more information on shipping and delivery, see our comprehensive Shipping and Delivery FAQ.

Choose Payment Method and Submit Order

Choose the appropriate credit card, check or PayPal option and enter the requested information. Press the 'Final Order Submission' button and you're done!

Changing Payment or Address for Order

To add or change your personal billing and shipping information, simply log into your ZipZoomfly account accessible from the My Account button located in the top right corner of our site.

If you do not have a ZipZoomfly account and you would like to create one, go to Create an Account and enter your own username and password to get started!

If you need to change your shipping or billing information after you have submitted an order, please contact us right away at (510) 897-1890, so we can process your order correctly. While we will do our best to include these changes, we cannot guarantee your change will be made. Once your order items have been packed, we cannot change your order information.

Changing Items in a Submitted Order

Once an order has been submitted, the order can no longer be edited. If you need to change your order, you may cancel your order and place it again with your changes. If you need to cancel an order item or update your information, please do so as soon as possible as orders that have already been processed cannot be cancelled. For more information on how to do this, please see Canceling an Order.

Need a Receipt?

After clicking the 'Submit Order' button on the final page of checkout, you will automatically be taken to a page summarizing your order that you may print or otherwise save for your own records. You can view a summary of any previous order by logging in to your account and clicking on 'Order Status/Tracking'.

An invoice will be shipped with your order items. If you are applying for a rebate, check the rebate form to make sure you provide the manufacturer the appropriate documents.

If you've already placed the order, and didn't get a receipt, send us an email at Service@ZipZoomfly.com. Include your name, order number, phone number, and fax number or address.

Can I Order Over the Phone?

ZipZoomfly does not accept orders over the phone at this time. If you have questions on how to place your order online or create your ZipZoomfly account, or require special assistance to do those things, contact a customer service representative and we will do our best to help you. Our service department is available Monday-Friday from 8:30 am to 5:30 pm PST, at (510) 897-1890.

Have problems with an existing order?