Canceling an Order

Once an order has been submitted, the order can no longer be edited. If you need to change your order, you may cancel your order and place it again with your changes.

Order cancellation can be done online by logging into our account via the My Account button and clicking on "Order Status/Tracking."

Orders that are still able to be cancelled will have a "Cancel" button located beneath the order number. Most orders in the processing stage can be cancelled. Once an order has been processed the order can no longer be canceled.

Canceling a Backordered Item

If an item in your order is unexpectedly backordered, you will have an opportunity to cancel it. We will send you an email informing you of the time frame in which that must be done.

Please Note; backordered items are charged to your credit card at the same time as the rest of your order. If you decide to cancel the backordered item, we will credit your charge account. Please allow at least 3-5 business days for credit processing. If you paid by money order or cashier's check, we require approximately 5-10 business days to process your refund.

Will My Credit Card be Charged?

If an order is cancelled, a charge will not show up on your credit card statement. A pending charge for the amount of the order will still exist temporarily, but this will automatically disappear after a day or two (as determined by your credit card company.)

Automatic Cancellation

Verification Period Expires

Certain orders require verification so they may be processed further. We will send you an email within 1-2 days of processing your order to request any necessary verification. If we cannot verify your information within two weeks of your order date, you will be emailed notification of your order cancellation.

Other Causes of Order Cancellation

ZipZoomfly reserves the right to limit or cancel orders for any reason, including protecting our customers and ourselves against fraud. Orders may be cancelled whenever there is doubt as to the accuracy, truth or validity of information supplied by shoppers. ZipZoomfly reserves the right to request additional information for order processing purposes if necessary.