• NO REFUNDS are accepted for any items in these categories.
• Open box or refurbished products are items which have been previously purchased and returned.
• Products may not include full accessories such as drivers, cables, manual, fan, software, etc. We are unable to advise the condition & details of the product prior to order placement. ZipZoomfly will not be able to provide missing accessories.
• Products that are defective can only be returned for repair/replacement.
• Arrangement for a return must be made within 30 days from the date the item is shipped.
• All returns must also follow the return procedures mentioned in the 30 day return period section

Please click here to find out how you can request a RMA.

After receiving your Return Merchandise Authorization (RMA) Number

• Write your RMA number legibly on the return label or outside of the packaging box.
• Return the item in its original packaging to:
  ZipZoomfly Returns Department
  39901 Eureka Drive
  Newark, CA 94560
  

For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If ZipZoomfly is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.