| ZZF FAQs |
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Account & Services Do I need to register to purchase? How do I do that? When you register with ZipZoomfly, you are providing us with your information soyou can access specific features and services of our website and allows us to process your orders for items you wish to purchase. To create an account, simple go to Signup page and create a personalized user name and password. With a ZipZoomfly account you can
How do I update my account? To update your account information, simply Log In to your account with your user name and current password, and click the Edit Billing/Shipping Information link or the Change Password link on your account page. I can't get it to work! How do I contact a technician? ZipZoomfly does not provide technical support. In most cases, the manufacturer of your item will offer assistance, please see the item's description page for details. If you have difficulty finding preexisting answers through FAQs or blogs, you may want to locate a forum group related to your topic. Many forum posters are happy to share their experiences and expertise when it comes to technology, as long as you have looked to see if the information has already been posted. Oftentimes, you will receive personal responses to your questions or a link to the right page or resource. Tomshardware.com and Hardwarecentral.com are two active forum communities you could visit. What are fly reward points? The ZipZoomfly Fly Rewards Program earns you points for every dollar you spend! How It Works: Earn points towards Rewards Certificates and use them to purchase thousands of items and gifts on Wrapables.com. For more information on how to sign up for the Fly Rewards Program and redeem your points, see Account Features. Rebates, Returns & Refunds Can I return software? What about CPUs? Software can only be returned only if it is unopened and the seal has not been tampered with; we cannot accept returns of opened software. If the seal has been broken or tampered with, we reserve the right to reject the return. CPU returns must be initiated within 15 days from the date the item is shipped. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund. All returns must be accompanied by a return merchandise authorization number and follow the ZipZoomfly Return Policy. Is it mandatory to have an RMA number in order to return a product? How do I get one? All returns, replacements, and order to be returned must be accompanied by a return merchandise authorization number. For ZipZoomfly to issue an RMA for your return, you must follow the Return Policy for your item and submit a completed RMA Request Form. All RMA numbers are valid for 10 days from the date of issuance. Please write your RMA number legibly on the outside packaging. Can I substitute my order item for something else? ZipZoomfly does not accept substitutions of any kind. If you need to change your order once it has been submitted, you must cancel your order before it has been processed and place a new order for the item you wish to purchase. To learn more about order cancellation, see Canceling An Order. What address should I send my return to? Send all returns to ZipZoomfly: 39901 Eureka Drive, Newark, CA 94560 All orders must be issued an RMA number before return. View our Return Policy for full details. FedEx has returned my order to you. What happens now? If FedEx could not deliver to the address you provided, the return is viewed as an order refusal and a return-stocking fee will be charged to your account. If you would like to have your order reshipped, please make any revisions necessary to your shipping address. You will receive an email shortly detailing your total restocking fee charge, and the cost of reshipment. Track your shipment to view its progress and estimate its arrival time. If you know that you will be unable to receive your package at your address during standard FedEx delivery times, consider shipping your order to an address where someone you know can receive it. For 2nd Day and Overnight Delivery orders only, you may contact your local FedEx agent to arrange a pick-up at a FedEx facility near you. My Order! Can I get a gift receipt? At this time we do not offer gift receipts. If you would like to provide them the option of returning the item without disclosing the price, you can provide them with a copy of your packing list. All returns require a Return Merchandise Authorization. To fill out a RMA Request Form, the gift receiver will need to provide: The purchaser's name (your name) Their email address The order number The serial number (if applicable, is located on the product's packaging) The date that the item was purchased And the product number and description. All returns must follow the ZipZoomfly Return Policy. Gifts eligible for return will be repaired or replaced for an identical item. If they choose to return the item, the refund will be credited to the purchaser's account. When wrapping and sending your gift, please remember that all returned items must include original packaging, documentation, and accessories. Can I order by email or over the phone? ZipZoomfly does not accept orders over the phone at this time. Please submit your requests through our online ordering system. I didn't see an order confirmation page. Was my order submitted successfully? To check if your order was submitted successfully, Log In to your account and click "Order Status / Tracking." All successful orders are listed here with the details of the order. I may have placed a duplicate order accidentally. What should I do? If you suspect that you have placed a duplicate order, Log In to your account as soon as possible and click "Order Status / Tracking." All successful orders are listed here with the details of the order. If a duplicate order was submitted, you have the opportunity to cancel it. Do not delay canceling a duplicate order; once an order has been processed, the order can no longer be canceled. What is the status of my order? To view your order's status, Log In to your account and click on "Order Status/Tracking." How can I cancel an order? Order cancellation can be done online by logging into our account via the My Account button and clicking on "Order Status/Tracking." Most orders in the processing stage can be cancelled and will have a "Cancel" button located beneath the order number. Once an order has been processed, the order can no longer be canceled. A product I want is backordered, when will it be back in stock? If you would like to receive notice when the item is in stock, our "Back in Stock Alert,' service is available through the product's information page. The email address you provide will only be used for this alert and for no other purpose. My order items are now showing as backordered, what happened? What do I do now? Order Items can become backordered if multiple requests for the item are made before the system has a chance to update its available inventory, and requests exceed in-stock supply. If an item in your order is unexpectedly backordered, you will have an opportunity to cancel it. We will send you an email informing you of the timeframe in which that must be done. Please Note; backordered items are charged to your credit card at the same time as the rest of your order. If you decide to cancel the backordered item, we will credit your charge account. Please allow at least 3-5 business days for credit processing. If you paid by check (other than e-check), money order, or wire transfer, a check will be mailed to the billing address on file in approximately 5-10 business days. Why was my order cancelled? There are two main causes of order cancellation, in addition to customer-initiated cancellation: extended backorder items and verification failure. If an item in your order has become unexpectedly backordered and we do not expect to have that product back in-stock within two weeks, we will automatically cancel the item from your order. Certain orders require verification so they may be processed further. We will send you an email within 1-2 days of processing your order to request any necessary verification. If we cannot verify your information within two weeks of your order date, your order will be cancelled. ZipZoomfly reserves the right to limit or cancel orders for any reason, including protecting our customers and ourselves against fraud. Orders may be cancelled whenever there is doubt as to the accuracy, truth or validity of information supplied by shoppers. ZipZoomfly reserves the right to request additional information for order processing purposes if necessary. You will be sent notification of your order cancellation by email. Security & Privacy I forgot my password, what do I do? If you lose your password information, Send Us a Password Request and we will email you a new, temporary password. While most password requests are processed within an hour or two, please allow up to one full business day. Once you receive your temporary password, we recommend that you log in to your account and create a new password as soon as possible. If you save your password, make sure you save it in a secure location. If you do not receive your new password after one business day, search your spam folder to see if the email was filtered. Do not send additional password requests; please contact customer service to assist you. Is your web site secure? What about the ordering process? Our secure server uses advanced encryption and firewall technology to keep your personal information private. All information you input is encrypted through our secure server layer (SSL) software so that it cannot be read if intercepted while it travels to our ordering system. Once received, ZipZoomfly employs strict security measures to protect against the loss, misuse, or alteration of your information. Our site is secured by Thawte, a subsidiary of Verisign, and a global standard in online security. ZipZoomfly also carries the CNET certification with 3 out of 3 stars, Dealtime Certification, and a Bizrate.com Gold Certification. What is your privacy policy? ZipZoomfly's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by ZipZoomfly when you interact with our website, emails and advertisements, or when you call our sales or support associates. To learn more about what type of information is collected, how it is used, whom your information may be disclosed to, and how we protect your information, please continue reading. Payment What are my payment options? We accept: VISA, MasterCard, Discover and American Express credit cards, PayPal, Bill Me Later, Wire Transfer, electronic check, cashier's check, personal and company checks as well as money order. Do you charge sales tax? ZipZoomfly charges sales tax for all shipments within California. The tax rate is 8.75% for Alameda County and 7.25% for all other counties within California. Reseller purchases are not subject to sales tax provided a valid California reseller certificate is provided. Do you match competitor's prices? Because we are confident in the competitiveness of our prices, we do not offer price adjustments or price matching. Do you offer reseller or volume discounts? All Item discounts are notated on their individual product pages. Fax us your California Resale Certificate as well as a legible copy of your reseller permit immediately after placing your order to redeem your reseller benefits. Our fax number is (510) 360-9611. Please indicate your order number on the fax. Avoid re-faxing your certificate and permit in the future, by logging into the same account each time you shop with us. To apply for a resale certificate, download the California Resale Certificate Form. How long will it take to receive my refund? Refunds are processed within 5-10 business days, and all exchange items are repaired or replaced with an identical item. ZipZoomfly will not substitute your items, or replace your item with a different or 'similar' item. I do not have a credit card, can I still place an order? Yes! We also accept: PayPal, Bill Me Later, Wire Transfer, electronic check, cashier's check, personal and company checks as well as money orders. When do you charge my credit card? Your credit card will be charged when your order is processed. At this stage, your order is complete and will ship shortly. Shipping How long does it take to get my stuff? Processing time + Shipping time = Total Delivery Time Items are processed and typically shipped from our warehouse within 1-2 business days. The shipping method you choose determines the additional time it will take to deliver. Orders placed Saturday or Sunday will be processed no earlier than the next business day. Products that require additional processing time will be noted on their product information page. You can determine how much processing time your item requires by going to its information page on our website. Will everything ship together? Items are shipped according to when they are ready. Should your order contain items with an extended processing time, your partial order will be shipped according to the method you chose, and the remaining item(s) will be shipped to you as they are received by our warehouse, at no additional charge. How much do you charge for shipping and handling? Shipping cost is evaluated and displayed for you on your shopping cart page, simply add your items to the cart, enter your zip code and click "Calculate Shipping Cost." Shipping fees for your order will be charged when your first item is shipped. All orders shipped to Alaska or Hawaii are subject to a $10 handling fee, and is displayed on the final page of your order form, before you complete your order. This fee is applied after any applicable shipping promotions and discounts have been applied. The shipping calculator does not include this fee. Why do you need to verify my order? Certain orders require verification so they may be processed further. This is to protect you and ourselves against fraud or misuse of your personal information. If your order requires verification, we will send you an email within 1-2 days of processing your order to request verification information. If we cannot verify your information within two weeks of your order date, you will be emailed notification of your order cancellation. What are my shipping method choices? ZipZoomfly offers a variety of shipping methods to best suit your needs FedEx Ground: Delivers within 5-7 business days after shipping FedEx 2 Day: Delivers within 2 business days after shipping (Alaska/Hawaii 2-3 business days) FedEx Overnight: Delivered in 1 business day after shipping Business day is defined as any day not including weekends or holidays.* Read more on how this might affect my estimated delivery time Do you ship internationally? ZipZoomfly sells and ships items only within the continental United States, Alaska, and Hawaii. We regret that no shipments can be made to PO Box addresses, APO or FPO addresses, United States territories, or other addresses outside the United States. Can you ship to a different address than my billing? Yes, we can ship your order to different shipping addresses within the United States. At this time, we cannot deliver to PO Box addresses, APO or FPO addresses, United States territories, or other addresses outside the United States. Your order may require verification; to decrease the chance of delay, add your frequent shipping addresses to your credit card information by contacting your credit card agency. Please see Shipping and Delivery and Privacy and Security for more details. Where is my tracking number? You may check the status of your shipped and unshipped packages any time by logging in to your ZipZoomfly account and clicking "Order Status/Tracking". Upon shipment, you will receive an email including your order's tracking number to view the status of your shipment while it is in transit. Click the link provided in your email, or go to FedEx's Track Shipments Page and enter your tracking number. Tracking numbers are updated and available for use online within a few hours of shipment. Something has gone awry with my delivery, how do I contact FedEx? Dial 1.800.Go.FedEx (1.800.463.3339) to talk to a representative for your FedEx Express and Ground Shipping orders. You may also want to view their phone menu to help you navigate your options. |
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