Find the CNET Certified Store logo next to a store's name when looking for pricing information on the CNET network. The CNET Certified Store Program is designed to give you added peace of mind when shopping online. A CNET Certified Store understands the importance of gaining and maintaining your trust and must meet strict service guidelines. CNET periodically verifies that CNET Certified Stores adhere to guidelines outlined herein. CNET Certified Stores must meet the following requirements:   Supply CNET with up-to-date shipping and handling, prices, and stock information.   Provide a complete customer service policy on the store Web site. The policy must be clear, and easy to find. The customer service policy should include information on, but not limited to, the following areas: Shipping and Returns Contact information When credit cards are charged   Honor prices displayed on store Web site, without any hassle or excuses.   Price links direct user to product "buy" page.   Provide a fully e-commerce enabled site. Resellers must be able to accept, process, and complete online orders entirely online. Requiring follow-up phone calls from either the user or the reseller is not permitted unless there is a problem with the order.   Promise to conduct all transactions in a secure environment, using a secure commerce server and encryption technology.   Process orders promptly and send an email confirmation and order summary within (1) business day of the initial order. If item is back-ordered, up-to-date stock information must be provided.   Deliver merchandise in professional packaging Undamaged boxes Adequate padding Packing slips indicating contents of package   Respond to all customer service emails and phone calls within two (2) business days. CNET's promise If you buy from a CNET Certified Store through the CNET Shopper site and the CNET Certified Store charges your credit card for unauthorized purchases, CNET will reimburse you for any amount of such unauthorized charges for which your credit card company holds you liable up to a total of $50. You must follow your credit card company's rules and regulations in regard to reporting unauthorized charges. If you encounter any problems with a CNET Certified Store, please contact us. Back to Home